Senior Management Analyst (Project Lead)

ProSidian Seeks a Senior Management Analyst - CFPB in CONUS - Washington, DC to support an engagement for an independent branch of the Government that works to make consumer financial markets work for consumers, responsible providers, and the economy as a whole, and protect consumers from unfair, deceptive, or abusive practices by arming consumers with the information, steps, and tools needed to make smart financial decisions. The Consumer Financial Protection Bureau (CFPB) works to encourage financial education and capability, creates tools and provides tips to help consumers navigate their financial choices, and takes action against predatory companies and practices that violate the law and harm consumers. The CFPB Office of Consumer Response (CR) was created in order for consumers' concerns and questions to be heard. The CR manages consumer inquiries and complaints by providing communication and content management with internal CFPB divisions and external government stakeholders and offices. 

The ProSidian Engagement Team Members work to provide project management, business analysis, organizational change management, and portfolio management support to the CFPB's Office of Consumer Response (CR).

Senior Management Analyst - CFPB Candidates shall work to support requirements for Program Support and provide proactive strategic advice to clients, manage internal resources and finances, and report on key metrics like budget utilization, resource constraints, project issues/risk, etc. via standard tools and dashboards. The Senior Management Analyst will serve as the primary quality assurance expert, working to ensure that deliverables and services are provided at the highest level of quality.

Responsibilities of the Senior Management Analyst include, but are not limited to, the following:

• Work with project teams to interpret program and business needs, and translate those needs to people, process, or technology goals.
• Establish project team meetings and check-ins with project sponsors; facilitate, take notes; and assign action items at key project meetings.
• Develop and present bi-weekly project management status reports that include tracking of estimated and actual schedule variance; brief outlines of work conducted and planned; baseline and estimated metrics of project benefits; an overview of key risks; and other relevant data points.
• Lead project sponsors, SMEs, and other team members in identifying, tracking, and monitoring project risks and issues, to include the creation of risk mitigation plans and execution of issue action plans.
• Facilitate and document “Lessons Learned” sessions prior to project closure.
• Evaluate program information gathered during project planning and scoping; critically examine business units’ assumptions about their needs and processes; reconcile conflicts; and identify opportunities to increase project impact.
• Collaborate with project teams to define and document program requirements as they relate to CR roadmap projects, and ensure program requirements are defined and accepted.
• Gain an understanding of the CR’s strategic objectives, impacted business unit needs, and any cleared project overview documentation; and assist in developing performance measures to determine if those objectives are achieved.
• Support the creation of and/or create artifacts in support of project deliverables; this includes defining processes, and/or software requirements for program initiatives by documenting standard operating procedures.
• Work with the CR’s Business Transformations Solutions (BTS) team to identify gaps between current and target architectures that provide input to the CR Roadmap, including the identification and scoping of improvement initiatives.
• Participate with the CR’s Change Management lead in planning OCM activities associated with projects on the CR Roadmap, including the identification of adoption goals and tracking methodologies.
• Support the execution of change management plans by drafting communications for project and portfolio sponsors; assisting in the creation of knowledge or other CR content; and supporting the creation of user support tools for stakeholders impacted by CR roadmap projects or other ad hoc tasks.
• Develop and deliver training plans including user training and train-the trainer programs that reinforce system and/or organizational processes and terminology in support of the CR roadmap projects and as required OCM plans.
• Provide consulting in all ten project-management knowledge areas defined by the Project Management Book of Knowledge (PMBOK) by suggesting edits or additions to standardized templates that support the CR’s portfolio and project management framework.
• Assist in helping continuous improvement efforts of the portfolio management framework by helping to modify and maintain the CR’s Project and Portfolio Management tool(s).
• On a quarterly basis, present and make recommendations to the PMO on how to improve project execution based on lessons learned.
• Assist in conducting quarterly quality assurance review to ensure the all required project documentation has been developed across the portfolio, and that records in accordance with portfolio standards.
• Recommend performance measures, control mechanisms, and quality standards for projects on the Consumer Response roadmap.
• Assist in ensuring regulatory guidelines are followed through the life cycle of the portfolio.