ProSidian Seeks a Administrative Support Specialist - Tonopah Field Office located in Tonopah, NV to support an engagement for a bureau of the Department of the Interior whose mission is to sustain the health, diversity, and productivity of public lands for the use and enjoyment of present and future generations. The Bureau of Land Management works to enhance the quality of life for all citizens through the balanced stewardship of America's public lands and resources.
The ProSidian Engagement Team Members work to provide a variety of administrative and professional services for the purpose of supporting the Bureau of Land Management (BLM) offices located in Nevada.
Administrative Support Specialist - Tonopah Field Office candidates shall work to support requirements for Administrative Support and provide a variety of administrative and professional services for the purpose of supporting the Bureau of Land Management office. These services include, but are not limited to, receiving incoming telephone calls, communicating with the public, handling inquiries, providing information to the public, money handling (selling maps to the public) basic computer use, process travel documents, submit purchase requisitions, process incoming and outgoing mail, and file routine paperwork. Additionally, the Administrative Support Specialist will be expected to display a high standard in dress, appearance, and professional conduct to include strong oral communication skills, written communication, and organizational skills.
Responsibilities of the Administrative Support Specialist will include, but is not limited to, the following:
- Provide written and oral information to the public regarding land status records, mining, recreation, horses and burros, map purchase, etc.
- Work closely with resource specialists to answer or obtain answers to inquiries pertaining to management issues.
- Receive incoming telephone calls and determines which inquiries can be handled personally and which ones, by their technical nature, must be referred to others.
- Conduct research necessary to respond to written or in-person inquiries, and when appropriate, refers complex technical inquiries to the proper sources of information
- Handle inquiries from internal and external customers.
- Sell mineral material and firewood permits, maps, National Park passes.
- Explain and interpret surface management, land status or wood-cutting area maps.
- Respond to difficult problems arising from contacts with the public. Many persons unaccustomed to dealing with public land and title matters are unable to coherently state their problems. This requires the employee to ask probing questions in order to get a clear and accurate understanding of the information sought.
- Deal professionally, respectfully, and firmly with people demanding information and services beyond the capabilities and policies of the office. When unable to respond, refer the person to the appropriate specialist.
- Perform inventory weekly/bi-weekly and re-stocks so that items are available at all times. All monies collected will be properly documented and processed following appropriate accounting procedures.
- Use automated computer systems to submit purchase requisitions, issue and process bills.
- Act as cashier to receive payments and balances cash drawer daily.
- Provide support with intake, sorting, processing and distribution of US Mail and/or other express mail/package delivery services.
- Provide administrative project support compiling, collating, organizing, preparing large documents for printing, distribution, and/or mass mailing.
- Become familiar with computer system calendar application in order to make, confirm and/or cancel internal reservations related to meeting room and/or vehicle availability.
- Provide basic audio/visual set up of video, phone, teleconferencing devices.