Inbound Call Agent | Customer Service [COC0018215]

ProSidian Seeks a Inbound Call Agent | Customer Service [COC0018215] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 215 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Call Center Support Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Call Center Support (Inbound Call Agent) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Inbound Call Agent | Customer Service [COC0018215]

Answer inbound calls and resolve issues.

Document call details and outcomes.

Escalate complex cases to supervisors.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC.  Initially identified Work Site Address (Subject to Change or Working Remotely):  610 East 4th Street

Charlotte, NC 28202