Analyze and map business processes related to Sales and Distribution including order-to-cash, billing, pricing, shipping, and credit management
Configure and maintain SAP SD components such as customer master, material master, sales order processing, pricing procedures, delivery, billing, invoicing, and returns
Partner with business users to identify areas for process improvement and automation
Develop and document functional specifications for enhancements, interfaces, and reports
Support full-cycle SAP SD projects from requirement gathering and design to testing and deployment
Manage configuration changes and coordinate with technical teams for custom developments
Participate in system integration testing, user acceptance testing, and regression testing
Ensure compliance with change management and documentation standards
Monitor, categorize, and prioritize SAP SD issues and enhancement requests within the ticketing tool
Collaborate with other SAP functional and technical teams for complex ticket escalations and cross-module impacts
Create user guides, training materials, and standard operating procedures
Support data migration, validation, and reporting activities related to the SD module
Develop requirements for SD-related reports and dashboards
Monitor system data integrity and overall SD system performance
Stay current with SAP best practices and new functionalities
Participate in upgrades, patches, and related testing activities
Identify opportunities for process optimization and improved user experience