In this role, you will work as a part of our Marketplaces team, making sure the Rituals brand thrives on platforms such as Amazon, Allegro and TikTok Shop. We work with a seller model, in which fullfilment is done from our own warehouses and manage the shop content ourselves. Therefore, you’ll liaise closely with the Supply Chain team, Customer Service and our Marketing department.
Join our team as an intern and dive into the exciting world of e-commerce and marketplace management! If you're always on top of the latest TikTok trends and know about all the influential creators, this is the perfect opportunity for you to gain hands-on experience and make a real impact. Your Responsibilities:
- Listing Management: Assist in creating, optimizing, and managing product listings on the Amazon and TikTok Shop platform, ensuring accurate and compelling content to drive sales.
- Affiliate Selection and Sample Process for TikTok – Assist our Marketing department in selecting TikTok creators to receive our samples. You are the go-to person for any hiccups in this process.
- Order Fulfillment Support: Troubleshoot and resolve issues related to delayed orders, and shipping discrepancies to maintain high customer satisfaction levels.
- Integrator Error Resolution: Collaborate with the team to identify and address any errors or issues within our integrator system, ensuring seamless integration between our internal systems and the marketplaces.
- Assortment File Maintenance: Support in maintaining and updating the assortment file, including product data to ensure accuracy and consistency across all channels.
- Performance Tracking: Assist in monitoring and analyzing key performance metrics, such as sales, traffic, and conversion rates, to identify areas for improvement and optimization.
- Collaboration: Work closely with cross-functional teams, including Marketing, Supply Chain, and Customer Service, to coordinate efforts and achieve departmental goals.