During Training (6-8 Weeks of Customer Service Training):
- Master customer service best practices and company policies.
- Develop proficiency in call handling techniques and troubleshooting procedures.
- Participate in customer interaction simulations to enhance practical skills.
- Improve communication and problem-solving abilities through structured role-playing exercises.
- Attend daily training sessions and team meetings to track progress and receive feedback.
- Gain expertise in customer service software, CRM tools, and phone systems.
- Complete trainer-assigned tasks and practical challenges.
- Adhere to training guidelines, maintain excellent attendance, and meet performance benchmarks.
Upon Employment:
- Consistently deliver high-quality customer service through phone calls and web-based interactions, maintaining integrity and ethical standards.
- Efficiently complete assigned tasks and proactively seek additional responsibilities.
- Strictly follow processing guidelines, incorporate Quality Control feedback, and minimize errors.
- Actively engage in feedback sessions with QC teams and leadership to improve performance and prevent errors.
- Promptly communicate any attendance issues to the Team Leader.
- Participate in shadowing sessions to assist in training new team members.
- Attend all company and project-related meetings as required.
- Be prepared to undertake additional tasks as assigned by the Team Leader.
Requirements:
- Location: Must be living or willing to relocate to Naivasha Road, Kawangware 46, Wanyee Road, Kabiria, Satellite, Ngong Road (up to Racecourse).
- Must possess a valid Certificate of Good Conduct taken within the past 6 months (certificates older than 6 months will be considered expired).
- Smartphone: Ability to host Duo Mobile and Microsoft Authenticator apps (Android version 12 and above or iOS version 8 and above).
- Training Duration: 6-8 weeks (Stipends are provided at the end of the month).
- Employment Type: Full-time upon successful completion of training
- Shift: EST Shift – 3:00 PM to 12:00 AM, Monday to Friday (including public holidays in Kenya)