- Serve as the primary liaison with external data-trading partners to develop, maintain, and support file specifications and integrations.
- Configure, modify, test, and maintain EDI maps, file processes, and system interfaces.
- Analyze business workflows and translate requirements into technical design specifications.
- Troubleshoot file failures, data discrepancies, and integration issues related to uploads and system workflows.
- Coordinate testing, implementations, and upgrades for new and existing clients.
- Support onboarding and ongoing maintenance of file-based integrations.
- Ensure compliance with data-handling, reporting, and accuracy standards.
- Identify and drive performance, reliability, and automation improvements across file transfer processes.
- Collaborate closely with internal operations, engineering, and client-facing teams to deliver client-focused solutions.
- If successful, you will be focusing on the following key areas:
FMLA / Absence Management
- Configure new employers
- Set up and process file feeds
- Manage ongoing file processing and issue resolution
WEX Integrations
- Onboard new clients
- Approve and process file feeds
- Perform ongoing system and file maintenance
File Operations
- Manage manual eligibility, contribution, and demographic file uploads
- Monitor recurring file processes and resolve exceptions