Event & Room Block Coordination
- Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.
- Create, modify, and cancel room reservations accurately and efficiently.
- Maintain detailed inventory of room allocations, reservations, and hotel assignments.
- Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients.
- Review and interpret RFPs and contracted event agreements with hoteliers.
Customer Service & Client Support
- Serve as the first point of contact for customer inquiries via phone, email, and chat.
- Investigate and resolve reservation issues and housing-related concerns.
- Make outbound calls to attendees, hotel partners, venue staff, and event operators.
- Deliver timely, accurate, and professional responses across all communication channels.
Stakeholder & Partner Relations
- Build and maintain strong working relationships with hotel partners and vendors.
- Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings.
- Collaborate with venue staff and event owners to review housing performance, pickup trends, and address concerns.
- Provide on-site representation at select events, conferences, and sales meetings as required.
Reporting & Performance Tracking
- Track booking sales pace and compile pre- and post-event metrics.
- Collect and analyze performance indicators to provide actionable insights.
- Work closely with internal teams to ensure KPIs are met and continuously improved.
Marketing & Cross-Functional Collaboration
- Coordinate with the Marketing Department to support promotional strategies for event housing.
- Support outreach initiatives to drive room block engagement and bookings.