What youâll be doing in this role:
- Delivering refined, personalized butler-style service to villa guests, ensuring an exceptional and memorable stay
- Acting as the primary point of contact for all guest needs and coordinating every aspect of their villa experience
- Managing smooth and efficient check-ins and check-outs, including luggage handling and transportation arrangements
- Assisting with menu inquiries and communicating guest requests directly with the kitchen team
- Anticipating guest preferences and working closely with other departments to deliver seamless service
- Serving guests with discretion, elegance, and attention to timing standards
- Supporting dining operations
- Performing essential software operations such as check-ins/outs, key activation, and departure processing
- Collaborating with the team to maintain the villaâs premium appearance and ensure every detail meets luxury standards