What youâll be doing in this role:
- Deliver high-quality wellness and spa treatments (massage, facials, body treatments, and other therapies based on certification and experience)
- Conduct professional consultations and tailor treatments to individual guest needs
- Maintain exceptional hygiene, cleanliness, and treatment room standards
- Educate guests on treatments, wellness benefits, and follow-up care
- Keep accurate guest treatment records
- Stay informed about wellness trends, techniques, and products
- Collaborate with the wellness team to create a calm, professional, and welcoming environment
- Welcome, acknowledge, and assist all guests entering or contacting the wellness area
- Book, modify, and manage wellness appointments accurately
- Explain treatments, services, facilities, packages, and promotions clearly and confidently
- Promote and upsell treatments, wellness programs, and retail products
- Handle guest questions and concerns professionally and courteously
- Use wellness booking systems and basic office tools efficiently
- Support daily spa opening and closing