The Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk jobâit's about creating a seamless and luxurious journey for every person who walks through our doors.
MAIN DUTIES AND RESPONSIBILITIES
- Ensure that all guest preferences noted in the reservation are recorded and honoured.
- Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
- Welcome guests at check-in and check-out while adhering to service standards.
- Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
- Manage guest requests in person, via phone, or through email/WhatsApp.
- Respond to every guest need with courtesy and attention to detail.
- Stay updated on local attractions and provide information on hotel services.
- Actively collaborate with all departments to ensure a smooth and high-quality service.
- Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
- Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
- Be willing to cover night shift once a month
- Your direct supervisor will assign you additional tasks as needed