We are delighted to announce that we have an exciting opportunity for a passionate and ambitious individual to join our leadership team at Ballyfin Demesne as our Accomodation Manager.
Reporting directly to the General Manager, this is a great opportunity for someone who thrives on perfection and ensures excellence is achieved through high standards of cleanliness and guest satisfaction. This position is responsible for the management of the Accomodation Department, ensuring our five-star standards are being achieved at all times throughout every bedroom and public space.
This is a full-time, permanent position working 5 days over 7 days, Monday to Sunday.
Duties include (but not limited to)
- Oversee all housekeeping operations, ensuring impeccable cleanliness and luxury standards across all guest rooms, public areas, including back-of-house
- Ensure there are ongoing and adequate levels of stock for the Accomodation Department including linen, towels, guest amenities and cleaning products
- Responsible for managing departmental budgets, controlling costs related to labour, cleaning materials, and linen.
- Conduct regular inventories and order supplies from vendors.
- Responsible for ensuring that all Standard Operating Procedures are up-to-date and all staff are fully trained and execute them accordingly
- Complete daily checks of all bedrooms and public spaces
- Responsible for assessing fabrics, furniture and upholstery across the hotel, ensuring any damaged pieces are removed and repaired accordingly
- Work closely with the Front of Office and Reservations Departments to ensure our guest experience is seamless
- Work closely with the Night team to ensure all cleaning checklists have been completed to a high standard
- Ensure strict compliance with health and safety regulations, including proper use of cleaning chemicals.
- Recruit, train, motivate, and supervise staff, ensuring they are familiar with 5-star service standards.
- Develop duty rosters and manage staffing levels based on forecasted occupancy.
- Conduct daily team briefings and attend the daily operations meeting
- Attend monthly Head of Department meetings
This is a busy and dynamic role. It is an ideal role for an organised and energetic individual who has a passion for excellence and achieving results. The ideal candidate would be a natural people person who can lead the team to consistency deliver exceptional five-star standards.
If you think this is the role for you, then we want to hear from you!