Dining Room Manager - Twin Farms

The Dining Room Manager at Twin Farms supports the Food & Beverage Director in the day-to-day operations of all dining venues, ensuring exceptional service standards, operational excellence, and memorable guest experiences. This role is a key member of the Food & Beverage leadership team, setting the tone for professionalism, hospitality, and thoughtful service across the resort’s dining operations.

Key Responsibilities

• Assist the Food & Beverage Director with daily operations across all food and beverage outlets

• Serve as a member of the leadership team, supporting performance management, team motivation, and efficient use of resources

• Establish and uphold service standards that reflect knowledgeable, polished, and genuinely warm hospitality

• Coach and mentor dining staff in service technique, wine and food knowledge, and interpersonal skills

• Play a key role in the planning and execution of group dining experiences and special events

• Support departmental administration, including purchase orders, staff scheduling, and review and authentication of timesheets

• Act as a primary communicator within the department regarding daily dining operations

• Open and/or close dining venues as needed, including The Dining Room, Twigg’s, Lewis Thompson Dining Room, and the Wine Cellar, ensuring all spaces are properly secured and prepared for service

• Oversee room arrangements and final table setups with a strong attention to detail

• Make timely, practical decisions that balance the needs of guests, staff, and the resort

• Expedite food and beverages and step into service roles as needed to maintain seamless operations

• Maintain dining room safety standards and ensure staff compliance with all safety procedures

• Monitor inventory for bar and dining supplies, equipment, and uniforms; submit requisitions and oversee restocking

• Collaborate closely with the culinary team to review menus and ensure guest needs and preferences are met

• Manage guest relations within the dining experience, directly addressing concerns and resolving issues to the highest level of satisfaction

• Anticipate service challenges and proactively adjust pacing and workflow to ensure smooth operations

• Assist with hiring initiatives and support corrective and disciplinary actions, including terminations, in collaboration with Human Resources

• Inspect staff grooming and attire, addressing any deficiencies to maintain professional standards