Director of Guest Experience

The Director of Guest Experience will define and curate the hotel’s overarching guest journey, ensuring it is immersive, personalised and flawlessly executed from pre-arrival through post-departure.

The role encompasses the continued evolution of elevated wellbeing-led guest journeys and signature events, developed in collaboration with the Director of Spa & Wellness. At the same time, the Director will lead the curation of exceptional destination experiences — crafting bespoke itineraries and meaningful local connections that reflect the unique heritage and landscape surrounding Cashel Palace.

A key dimension of this position is visible leadership in the daily management of guest relations. The Director will play an active role in overseeing VIP arrivals, managing expectations, resolving complex guest matters with diplomacy and authority, and ensuring that service standards consistently meet the highest five-star benchmarks.

The position also carries strategic responsibility for the performance and positioning of our high-end athleisure and lifestyle Boutique offering, ensuring retail aligns seamlessly with the hotel’s brand identity and guest profile.

Key responsibilities include:

• Developing elevated wellbeing programmes and signature events in alignment with the wider hotel vision.
• Designing and refining luxury guest journeys rooted in personalisation and anticipation.
• Curating distinctive local and destination experiences through trusted partnerships and suppliers.
• Overseeing guest relations at senior level, ensuring discretion, responsiveness and service recovery excellence.
• Leading the commercial strategy and presentation of the hotel’s lifestyle retail offering.
• Driving cross-departmental collaboration to ensure consistency across all guest touchpoints.
• Representing the hotel with professionalism in interactions with ownership, guests, partners and suppliers.