Position Summary: To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.
Major Responsibilities & Work Activities:
- Display s at all times a friendly, courteous and professional manner in all dealings with guests and employees. 路
- Arrives for work on time, in correct uniform with name-tag, and signs in to systems at beginning of shift.
- Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name.
- Explains hotel facilities and answers any questions the guest may have about the property.
- Always recommends Meadowood outlets and services during guests stay.
- Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room. This should include, but is not limited to:
- Layout of the room
- Light switch locations
- TV operation o Telephone and voice mail operation
- Private Dining menu and directory of services
- Location of private bar
- Bathrobe location o Heating and air conditioning o Laundry bags for valet service and hours of operation
- In-room safe operation
- Operation of skylight
- Wake-up service and alarm clock
- Fireplace
- Delivers morning newspapers to guest rooms as required. Delivers all guest messages and faxes to rooms within 15 minutes of receipt.
- Delivers amenities to rooms in a timely manner.
- Pick up and deliver laundry for guests, ensuring details are logged for reference.
- Cleans and washes front office vans and golf carts on a daily basis.
- Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.
- Conducts property tours upon request.
- Delivers wine for shipping to receiving in a timely manner, ensuring duplicate forms are correctly completed.
- Acts as a liaison when Guest Service Managers are busy offering refreshments and engaging guests in conversation.
- Maintains tidy lobby area (glass doors are fingerprint free, ashtrays clean, cushions plumped, fire lit, etc)
- Ensures kitchen area is kept neat and tidy. 路 Ensures the highest level of proactive service if offered to our guests by effective communication, and follow up with other departments.
- Is familiar with room types and locations, specifically the degree of difficulty in accessing each room in order to assist in selecting the best possible room for each guest.
- Works closely with the Guest Service Manager to co-ordinate the smooth and efficient handling of guest luggage and follow-up on guest request.
- Carries out any reasonable request by management.
- Keeps the front porch, including brass plaques, clean and tidy.