THE OPPORTUNITY
As Front Desk Host, you are passionate about providing a warm welcome and exceptional service to guests from check-in to check-out. You can manage reservations, handling guest inquiries, processing payments, and coordinating with other Inn departments to ensure a seamless guest experience. You possess excellent communication skills, a friendly demeanor, and a love for hospitality.
WHAT YOUâLL DO
- Efficiently check guests in and out, ensuring a smooth and positive experience, verifying guest identification, assigning rooms, and explaining Inn amenities.
- Handle guest reservations, cancellations, and modifications, over the phone, using the property management system accurately.
- Address guest inquiries, requests, and complaints professionally, providing solutions or escalating issues to Inn Leadership when necessary.
- Handle payments, process credit card authorizations, and maintain accurate billing information for each guest.
- Provide guests with information about the Inn, local activations, dining recommendations, and arrange transportation or reservations as needed.
- Ensure all guest information and transactions are recorded accurately in the system, including room status updates, billing details, and special requests.
- Communicate with housekeeping, maintenance, and other departments to address guest needs, room readiness, and special accommodations.
- Follow hotel security protocols, verify guest identification, and assist with emergencies by communicating effectively with relevant departments.
- Assisting with guest correspondence as required by job duty allocation or as requested by the Director of Guest Service.
- Other duties as required.