The purpose of this position is to manage the day-to-day relationships with our wholesale customers and to deliver a frictionless customer experience that enables our marketers to be commercially focused.
- Provide exemplary service to wholesale and DEF customers by developing and maintaining relationships over the phone, solving issues as they arise and handling customer inquiries
- Collaborate with the sales team members you support to identify customer needs, pain points, and business opportunities
- Manage and own the onboarding of customers within CRM. This includes but is not limited to the creation of and continual upkeep of account, pricing, and contractual level detail.
- Communicate key updates and information to customers
- Manage the customer feedback process so we can proactively understand their views on our business and service levels
- Provide account level analysis and trend reporting for marketers and leadership
- Plan and execute customer check-ins and Quarterly Business Reviews with select customers to ensure customer success
- Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
- Model behaviors that support the company鈥檚 common purpose; ensure customers and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned