This position is on-site in Knoxville, TN
The RPA Platform Administrator is responsible for the stability, performance, security, and scalability of the Blue Prism RPA platform. This role owns end-to-end infrastructure maintenance, platform operations, and automation production support to ensure reliable, compliant, and high-availability automation services across the enterprise.
- Administer and maintain the Blue Prism platform across environments
- Manage Blue Prism infrastructure components:
- Application servers
- Runtime Resources (Digital Workers)
- Control Room
- SQL Server databases
- APIs and end points
- Ensure high availability, load balancing, and disaster recovery readiness
- Perform platform upgrades, hotfixes, and patching with minimal business disruption
- Capacity planning for bots, queues, licenses, and infrastructure growth
- Support RPA release cycles including code back up and deployment
- Coordinate with infrastructure, cloud, and network teams for provisioning and scaling
- Maintain configuration standards and environment consistency
- Implement and manage:
- Role-based access control (RBAC)
- Credential Manager / secure credential vaults
- Automation schedules
- Certificate management and encryption
- Ensure platform compliance with enterprise security, audit, and regulatory standards
- Experience in hosting and upgrading RPA products for customers路
- Support audits by providing logs, access records, and operational evidence
- Proactively monitor bot health, schedules, queues, and system performance, including cleaning up temp files, browser history on bot machines
- Troubleshoot platform, infrastructure, and runtime failures
- Provide L2/L3 production support and root cause analysis
- Implement alerting and automated recovery mechanisms
- Define and maintain SOPs, runbooks, and operational documentation
- Drive platform stability, uptime SLAs, and performance KPIs
- Optimize infrastructure cost and runtime utilization
- Partner with Business users, RPA developers, and architects to enable faster delivery