Retail, Strategic Planning and Operations | Business Director
Position Summary
The Chief of Staff to the President, Retail serves as a strategic advisor, integrator, and execution partner to ensure alignment, momentum, and impact across the Retail organization. This role drives clarity, prioritization, and cross-functional collaboration, enabling the President, Retail to focus on the most critical decisions and initiatives. Operating with high influence, the Chief of Staff leads through relationships, structured thinking, and disciplined program management.
Key Responsibilities
Strategic Planning & Initiative Leadership
- Act as a strategic partner for the president of retail related to targeted initiatives and help set direction for the retail leadership team.
- Facilitate the development of strategic priorities, long-range planning, and the Retail organization鈥檚 agenda for key initiatives.
- Track and report on Retail KPIs, partnering with business owners to ensure execution on special projects that drive performance.
- Review, assess, and evaluate key areas of the retail business by conducting root cause analysis of issues, finding solutions, and implementing efficient changes needed to drive results across teams.
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Execution & Project Facilitation
- Establish governance, common processes, tools, metrics and resources needed to successfully execute against retail KPIs.
- Advise, organize, and facilitate execution of critical projects, ensuring they deliver measurable impact.
- Stay closely connected to Retail initiatives, proactively identifying roadblocks, driving solutions, and flagging risks or slippage to the President, Retail.
- Coordinate with adjacent functional leaders to strengthen cross-functional alignment and drive shared outcomes.
Leadership Support & Organizational Alignment
- Represent the president, retail in key meetings as needed, ensuring continuity of leadership presence and decision-making.
- Support overall administration of the president鈥檚 calendar, ensuring prioritization, preparedness, and anticipation of needs.
- Serve as a connector and influencer across the retail organization, convening stakeholders and shaping perspectives to align with retail goals