Cabin Crew Base Manager

• Challenge yourself to lead our newly established Singapore Cabin Crew base, driving operational excellence and engagement 
• Together we’ll achieve service excellence strong team performance, and a culture of safety 
• Permanent full-time position based in Singapore 

The aviation sector doesn’t stand still. Challenged to adapt and change, we’ve responded by reinventing our customer experience, broadening our business and achieving what was thought impossible. 

As the Cabin Crew Base Manager, you will be responsible for leading the Singapore Cabin Crew base, overseeing day-to-day operations and ensuring alignment with safety, service, and performance standards. Managing a team of Crew Leadership Managers and Crew Experience Managers, the role supports our crew members across International operations. This position plays a key role in driving crew engagement, operational excellence, and customer experience outcomes. You will work closely with airport teams and other stakeholders to deliver seamless operations, manage local budgets, and implement business plans that support transformation and cost initiatives. The role also involves active engagement with unions, regulatory agencies, and third-party partners to ensure compliance and foster a culture of safety and service. 

You’ll have: 

• Extensive people leadership experience  
• A strong track record in managing large, customer-focused teams in a 24/7 environment 
• Experience designing and implementing commercial operations and business strategies 
• A deep understanding of industrial relations, including working with unions and regulatory bodies 
• Proven capability in people management, change leadership, and commercial negotiations 
• Sound business acumen with a strategic mindset and a focus on delivering results 
• The ability to lead, influence, and inspire high-performing teams, preferably within an operational environment 
• Excellent communication skills, with confidence engaging all levels and stakeholders 
• A commitment to fostering a culture of safety, service excellence, and continuous improvement 
• The right to live and work in Singapore 

Why Qantas?     
The Qantas Cabin Crew Singapore employee benefits program offers amazing benefits that extend well beyond travel. You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.      

• We love to travel and you probably do too: From day one, eligible employees and travel companions can enjoy heavily discounted Qantas flights to London, Australia and across our network. You can even upgrade to premium cabins when there’s space. After 6 months, you and your eligible travel companions can get discounted flights with a range of partner airlines worldwide.  

• Holidays and Hotels: Qantas and Jetstar offer special rates on hotel bookings for employees worldwide. Additionally, you can enjoy great deals on our hotel and flight bundles. 

• We’ll support your health and wellbeing: unlock a healthier you with comprehensive Health and Wellbeing benefits, including inpatient, outpatient and dental insurance, family mental health support and fitness perks, ensuring your holistic growth from day one. 
   

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

Be a part of something special and play your part in the Qantas story – get in touch today.  

Apply now – applications close Friday, 13th March