Senior Commercial Manager, QBR Banking and Payments

• Identify and evaluate new partnership and owned business opportunities to support growth across Business Cards, Payments, Lending and adjacent business ventures
• Lead the day-to-day oversight, management and negotiation of commercial arrangements with partners 
• Permanent role based at our Mascot Campus

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.

The Senior Commercial Manager is critical to achieving QBR's growth strategy over the next 5 years with material earnings growth driven primarily by banking, lending, and payment partner portfolios. You will be responsible for leading the Business Banking strategy for Qantas Business Rewards. 

This includes: 

• Portfolio Management & Optimisation: Managing and optimising existing credit card, lending, owned business and payment solutions propositions
• New Solution Implementation: Implementing new member solutions across these key areas to drive member engagement and earnings growth for the QBR portfolio
• Partnership Ownership: Owning key day-to-day partner relationships
• Product Co-Design: Leading the co-design and execution of own business solutions
• Strategy & Thought Leadership: Supporting the Head of QBR in developing thought leadership, strategy, and robust business cases to evolve the portfolio

You’ll have: 

• Significant, 15 years + experience in the management of large scale and complex partnerships in Aviation, Travel, Retail or other significant SME spend categories
• Tertiary qualifications in Business, Commerce, Finance or Economics or equivalent experience. Post graduate qualifications eg MBA in related disciplines well regarded
•  Superior strategic development, financial, communications and project management skills. Strategic thinking, logical and analytical problem solving. Able to apply simple framing to complex problems
• Ability and confidence to quickly identify key issues, structure a project plan and develop strategic options
• Thorough understanding of strategic evaluation and financial evaluation techniques
• Exceptional people management experience with ability to lead, motivate, coach and develop high performing teams
• Experience in driving and delivering projects in complex and large corporate environment
• Exceptionally strong external stakeholder management skills, including C-suite executives, with passion for sales, business development and partnerships management
• Exceptional commercial acumen will well developed strategic, financial, customer, commercial modelling and relationship management skills
• Thorough understanding of customer loyalty fundamentals, core drivers of loyalty value creation and partnership execution within a loyalty programme context
• Thorough understanding of partner and customer/member perspectives and ability to leverage data and insight as part of partnership strategy development and performance appraisal
• Revenue and gross margin management experience in a partnership context and ability to manage financial targets, budgets and forecasting
• Significant business development, negotiation and contracting experience with in depth knowledge of all components of deal making, partnership development and onboarding
• Significant experience in developing key internal and external materials including pitching and proposals, business casing and strategic plan development
• Partnership product development experience and ability to liaise with SME stakeholders on key inputs including technology, data, legal, product and ux to develop best in class customer products and experiences
• Ability to appraise partnership performance, understand key partnership value drivers and define success KPIs

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications Close: Friday 13th March

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.