Data Analyst, Data Reporting & Insights

• High‑impact analytics role delivering performance insights that directly influence operational and strategic decisions across Customer Care, Recovery and Global Contact Centre operations. 
• Strong stakeholder exposure, partnering with business leaders to design and optimise governance and self‑service Power BI reporting solutions that drive transparency and accountability. 
• Permanent role based at our Mascot Campus 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

The Data Analyst, Data Reporting & Insights plays a key role in enabling data‑driven decision‑making across the Customer Care & Recovery business. You will deliver high‑quality performance insights through the development and management of Power BI reporting, ensuring strong data quality, governance and transparency. A core focus of the role is tracking key performance indicators across disruption initiatives and Qantas’ Global Contact Centre operations to measure outcomes and support operational and strategic decisions. 

Partnering closely with business stakeholders, you will optimise governance reporting and self‑service BI solutions by translating business requirements into effective, scalable reporting products. You will support data integration and solution design, oversee the rollout of new reporting capabilities, and manage a continuous improvement pipeline to ensure analytics solutions evolve in line with regulatory requirements and changing business needs. 

You’ll have – 

• Minimum 5 years’ experience in a data management, data analyst or systems analyst role 
• Tertiary qualification in Aviation Management, Statistics, Computing, Data, or a related field (e.g. Data Science, Economics) 
• Strong proficiency in business intelligence tools, including Power BI (DAX, Power Query); experience with Tableau or Qlik desirable 
• Advanced SQL capability, with proven experience querying and manipulating large datasets 
• Demonstrated ability to gather, analyse and translate business requirements into effective data and reporting solutions 
• Proven ability to work independently, delivering outcomes in a fast‑paced and changing environment 
• Strong communication and stakeholder management skills, with the ability to translate data into meaningful business insights 
• High level of adaptability and flexibility to respond to evolving business and reporting requirements 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Wednesday 18th March

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.