Manage end-to-end program management across multiple projects and workstreams.
Initiate programs, define delivery plans, and track progress against agreed milestones.
Develop and maintain detailed project and program plans to monitor execution.
Ensure delivery is completed within agreed timelines, quality standards, and budget.
Assign priorities and drive daily, weekly, and monthly delivery performance.
Measure and monitor performance using appropriate tools, systems, and methodologies.

Act as the first escalation point for all operational and contractual issues.
Manage steering committee operational activities and follow-up actions.
Coordinate internal resources and third-party vendors to ensure effective execution.
Report program status, risks, issues, and dependencies to management.

Manage agreement-level obligations, including change management activities.
Manage and control internal implementation change requests.
Monitor and control implementation spend in line with approved budgets.
Trigger purchase orders and follow up on invoices related to implementation work.

Organize and coordinate installation, configuration, integration, verification, and acceptance activities.
Work closely with Customer Project Managers, customers, and Authorized Service Providers.
Coordinate site launch activities, communication activities, and regulatory requirements with Business and Support Units.

Produce and maintain comprehensive program and project documentation.
Prepare documentation including test cases, test instructions, Methods of Procedure, and test progress reports.
Report on implementation plans, progress, and delivery outcomes.

Project Manager

Job Description