Travel: 50% in our Northern Texas Market
The Sr. Director, Practice Operations is responsible for managing the region's clinically integrated multi-specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams.
- Manage the Operations Consulting Team that handles, Implementation, Training & Performance Management
- Serve as the senior escalation point for the market-based team, physician practices, and support services
- Manage the Performance, Implementation and Training Teams
- Manage the end-to-end relationship of a client in Privia, from implementation to performance management
- Oversee the management of the care centers and physicians within the medical group after a care center is live with Privia
- Oversee the project management, training, and support activities of the go-live of physician practices
- Serve as the senior escalation point for the market-based team, physician practices, and support services
- Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
- Collaborate with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio.
- Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
- Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
- Identify areas of opportunity improvements through reviewing financial & clinical metrics
- Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
- Provide regular status updates to Privia leadership via regular operating meetings and one-off communications
- Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
- Provide coaching to junior team members through regular feedback loops and 1:1s
- Be a subject matter expert on Privia鈥檚 processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
- Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia鈥檚 overall strategic vision
- Engage in and/or lead strategic projects that span other functions and markets
- This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
- Other duties as assigned