Join Our Administrative Team: The Heart of Portsmouth Hospitals University NHS Trust
Location: Queen Alexandra Hospital
Salary: Band 2 - £24,465
Contract Type: Permanent and Fixed term available
Hours: Full-time, Part-time, and flexible options available. Working hours are varied and will depend on the department you are assigned to. Posts are rostered on a rota basis and may include:
- Standard weekday office hours
- Early or late shifts
- Weekend working
- Evening shifts in certain services
Specific shift patterns will be discussed at interview and aligned to the needs of the service.
One Application. Countless Opportunities.
Are you organised, empathetic, and ready to make a real difference in patient care? We are launching a Trust‑wide recruitment campaign to welcome new Band 2 Administrators across a diverse range of departments.
From being the reassuring first face a patient sees, to coordinating clinics or supporting busy emergency teams, your work ensures our clinicians can focus on what they do best: providing outstanding patient care.
What these roles are all about:
Our Band 2 Administrators are essential to the smooth running of services right across the Trust. Depending on your strengths, experience, and interests, you may work in:
- Cancer & Medicine – compassionate and highly supportive.
- Surgery - structured and patient focussed
- Imaging – , technical, and detail driven.
- Family Services & Clinical Delivery – varied, diverse and rewarding.
You will be able to express your department preferences during the application process.
Your exact duties will depend on the department, but typically you will:
Front facing support
- Provide reception cover, greeting patients, visitors, and staff with professionalism and warmth.
- Handle telephone enquiries, pass messages to clinical teams, and support distressed or anxious patients where required.
Patient administration
- Register, update, and maintain accurate patient information using systems such as PAS, Bedview, Oceano, ICE or other digital platforms (training provided).
- Support admission, transfer, and discharge processes, and monitor patient tracking systems.
Clinic & departmental support
- Prepare clinic documentation, medical records, and results in advance of outpatient appointments.
- Assist in booking patient appointments, follow‑ups, theatre lists, and specialist equipment where required.
- Organise patient transport through approved channels to avoid delays.
General administration
- Scan, file, photocopy, distribute mail, manage confidential waste, and maintain tidy workspaces.
- Monitor stock levels, request stationery, and report faults in a timely manner.
Teamwork & service support
- Work collaboratively with nurses, clinicians, and fellow administrators across multiple wards/clinics.
- Provide cross‑cover to other administrative areas when needed.
- Participate in meetings, training, and contribute to continuous improvement initiatives.
What you bring to the team
We hire for values as much as experience. We’re looking for people who are:
- Excellent communicators – friendly, calm under pressure and professional in person emails, phone calls
- Organised multitaskers – able to manage competing priorities efficiently.
- Compassionate and resilient – especially in emotionally demanding areas like ED.
- Comfortable with IT – basic digital skills required; clinical system training provided.
- Team players – adaptable, reliable, and ready to support colleagues.
Why join us?
- Variety: No two days are ever the same.
- Career pathways – many of our Band 2 staff progress to Band 3/4, Team Leader, or Management roles.
- NHS benefits – competitive pension, generous annual leave, staff discounts, and wellbeing support.
- Purpose – everything you do directly contributes to patient care and safety.
How to Apply
Ready to take the next step in your administrative career? Submit your CV today!