The House Supervisor, Manager, reflects the mission, vision, and values of NM, adheres to the organizationās Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The House Supervisor, Manager is a registered nurse who manages overall hospital operations on the day, evening, night, weekend, and/or holiday shifts using leadership skills and clinical and administrative operations expertise.
Responsibilities:
- Create and model an environment that fosters the development of collegial relationships among nursing and other department personnel. Serve as a connector between nursing personnel and other health care or support disciplines throughout the hospital(s). Demonstrate teamwork by helping co-workers within and across departments using effective communication that respects diverse opinions and styles and acknowledges the assistance and contributions of others.
- Interacts with on-call senior management during weekends and holiday hours.
- Hold staff accountable for quality care delivery, service standards and professional behaviors. Maintain clinical knowledge and expertise to adequately supervise and assess staff competence
- Support ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development.
- Identify individual team membersā skills and interests; provides timely, positive, constructive feedback; address performance gaps as they occur with clear action plans and timelines for improvement.
- Assists units with the scheduling and staffing of personnel including the authorization and approval of LOWS, schedule changes and use of overtime. Coaches charge nurses and assists nurse managers on how to utilize staffing resources to maintain HPPD metrics.
- Other duties as assigned
Business expertise
- Knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
- Ability to lead and influence effectively without direct authority.
- Ability to effectively apply the principles of change management while leading.
- Advanced proficiency in the EMR and other applications used by the staff.
- Attentive to detail and reviews own and othersā work for accuracy.
Problem solving
- Effectively balances multiple priorities, seeking guidance when in doubt and leading others through the solution.
- Calmly and easily responds to and manages others through changes in work environment, delays or unexpected events.
- Provides guidance and supervision to team members in problem solving complex situations.
- Serves as a role model and coach to others; builds partnerships and teams.
Interactions/interpersonal skills
- NMHC Performance Leadership Competencies (from performance management system)
- Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers, internal and external to NM.
- Exudes confidence, professionalism, interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
- Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.