The Immediate Care Technician reflects the mission, vision, and values of NMHC, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Immediate Care Technician supports physicians (MD) and advanced practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.
Responsibilities:
- Assures efficient patient flow through the site:
- Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
- Obtains accurate vital signs, per organization standards.
- Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
- Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
- Anticipates/sets up equipment or supplies needed for visit.
- Cleans and prepares exam room for next patient.
- Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
- Assists with referrals, transfers and discharge processes.
- Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:
- Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen. collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.
- Call-in or electronically send prescriptions as directed by the MD/APP.
- Provides high quality care by:
- Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
- Participates in environmental safety rounds.
- Maintains vaccine/medication inventory.
- Ensures medication cabinets are locked appropriately.
- Monitors and maintains equipment and instruments according to clinic guidelines.
- Assists in ordering supplies and correctly disposes of all expired items.
- Adheres to office opening and closing procedures.
- Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
- Interacts in a professional, cooperative manner with other practice staff.
- Accepts and performs delegated responsibilities in a positive manner.
- Offers assistance to others.
- Attends and participates in staff meetings.
- Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
- Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
- May perform other duties as assigned.