The Operations Administrator - OBGYN reflects the mission, vision, and values of NM, adheres to the organization鈥檚 Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Operations Administrator is responsible for planning and monitoring operations in a complex ambulatory environment to achieve excellence in the delivery of patient care in the physician practice while creating an inspiring and rewarding environment for staff members. The Operations Administrator, partnering with the Clinical Practice Administrator, is responsible for the financial and operational management and coordination of the overall activities, services and programs for RMG Practices. The Operations Administrator manages multiple sites or departments within RMG (Glen Ellyn, Naperville and Wheaton).
Responsibilities:
- Stays informed of current and emerging issues and trends for areas of accountability, NM organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future.
- Thinks and acts in ways that support NM鈥檚 mission, vision and values. Identifies opportunities for new business growth and development, expansion of current services, etc.
- Provides onsite support to administrative staff, patient service operations and monitors and manages patient access
- Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
- Measures and monitors budget and business development plans; provides ongoing updates to staff.
- Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement.
- Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within CDH.
- Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results.
- Facilitates change readiness and agility among staff and teams.
- Achieves departmental and organizational goals.