The MA+CH Pharmacy Technician Specialist supports the Medication Access + Coordination Hub (MA+CH), a centralized team that streamlines ambulatory infusion referrals. This role ensures referrals move efficiently through insurance review, authorization, and scheduling while aligning clinical, patient, and payer requirements.
The Pharmacy Technician Specialist reflects the mission, vision, and values of NM, adheres to the organization鈥檚 Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
Under the direction of a registered pharmacist, performs all technical duties associated with the daily operation of the dispensing areas; performs prescription-related, unit dose-related, and sterile product-related functions; performs manufacturing procedures that have been documented in the Department records.
Responsibilities:
- Triage new infusion referrals using Epic work queues
- Review insurance coverage and payer requirements to identify authorization risks
- Evaluate and coordinate site-of-care options based on payer, prescriber, and patient preferences
- Communicate findings and recommendations to pharmacists
- Contact patients to explain site of care options and payer requirements
- Document actions clearly and accurately in Epic to support downstream teams
- Monitor referrals for timely release of completed cases to the precertification team
- Performs the duties and responsibilities of a Pharmacy Technician at advanced level.
- Leads performance improvement initiatives
- Liaison between pharmacy and other departments
- Assists with/coordinates pharmacy technician schedule, services, prioritizing assignments and workflow, and promoting situational decision making/problem solving
- Fosters a team environment by providing education and training
- Maintains documentation of completion for media fill and fingertip testing
- Participates in site meetings (i.e. Drug Shortage, huddles, staff meetings)
- Responsible for controlled substance receiving, reconciliation, discrepancy tracking, and investigations
- Performs minor repairs of ADS machines
- Participates in projects as assigned by manager
- Handles recalls, crash carts monitoring, and kitcheck ordering
- Troubleshooting
- Restocks
- Performs Tech-Check-Tech (i.e. automated dispensing cabinet (ADC) runs/controlled substance in ADC; barcode scanned pills, pre-mixed IV bags)
- Other duties as assigned