Senior Product Manager – AI

As part of Nexthink’s AI and automation strategy, this role will drive one of the company’s most visible and transformative initiatives. 

We’re looking for a Senior Product Manager to lead the strategy and roadmap for our next-generation AI-powered IT support solution. You’ll build products that go beyond traditional ticketing — bringing proactive diagnostics, autonomous resolution, and truly intelligent assistance to employees. 

This is a high-impact role at the heart of Nexthink’s AI transformation — ideal for an entrepreneurial, structured, and driven product leader ready to shape the future of intelligent IT support. 

What You’ll Do 

• Define and deliver an AI product that revolutionizes how IT teams support employees. 

• Collaborate with enterprise customers to uncover employees’ needs and pain points. 

• Partner closely with engineering, design, and data science to deliver scalable, reliable, and employee-centric AI capabilities. 

• Set, track, and optimize success metrics such as first-call resolution, time-to-resolution, and employee satisfaction. 

• Stay ahead of AI and IT operations trends to keep Nexthink best-in-class.