The AVP – Global MSP Business, Americas is responsible for scaling and accelerating Nexthink’s Managed Service Provider (MSP) and partner-led business across the Americas. This role drives regional strategy execution, revenue growth, and operational excellence for Nexthink’s MSP ecosystem, ensuring partners successfully deliver Nexthink-powered Digital Employee Experience (DEX) outcomes to enterprise customers. This leader acts as a strategic bridge between global MSP strategy, regional partners, and enterprise customers, ensuring consistent value realization, adoption, and commercial success.
What you'll do:
- Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services
- Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy
- Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas
- Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels
- Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships
- Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
- Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks
- Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
- Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking
- Drive scalability and operational efficiency across the partner ecosystem
- Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values
- Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery
- Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments