Are you ready to discover the role of an IT Call Center Operator in Netcompany?
As an IT Call Center Operator you will:
- Respond to support requests via phone, email, or chat.
- Diagnose and resolve hardware/software issues, adhering to SLA.
- Record, track, and monitor interactions in ServiceNow.
- Manage the incident life cycle, including resolution and closure.
- Assist with PC setup, reconfiguration, and maintenance.
- Follow up on issues and maintain incident ownership.
- Liaise between staff and IT for issue resolution.
- Update documentation in SharePoint and the Knowledge Base.