Are you ready to discover the role of a IT Support Specialist in Netcompany?
As an IT Support Specialist you will do:
- Analyze incidents, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- Act as a service desk agent, incident agent and analyst, problem agent and analyst
- Provide first and second-line support: remote and on-site support
- Record & track incident and request information
- Record & track Problem information
- Participate in reconfiguration/installation of PC environment
- Document operational support procedures
- Draft technical content for knowledge database
- Perform testing and administration of applications