So, what are the main duties of an IT Support Specialist in Netcompany ?
As IT Support Specialist you will:
- Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate
- Do first and second-line on-site support
- Record & track incident, problem and request information
- Participate in reconfiguration/installation of PC environment
- Document operational support procedures and draft technical content for knowledge database
- Participate in testing and administration of applications
- Liaise with system administration and database administration for execution of administration tasks