Are you ready for a sneak-peek in the day of a ITSM Configuration Manager in Netcompany?
As an ITSM Configuration Manager you will:
- Drive the development, adoption, and standardization of Configuration Management best practices across ITSM processes.
- Contribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services.
- Ensure the Configuration Management process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards.
- Facilitate advisory and tactical boards, engaging stakeholders to ensure process governance and alignment.
- Oversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimization.
- Establish clear roles and accountability for Configuration Process Owners, CI Owners, and Controllers.
- Define, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.
- Maintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability.