Job Title: Programme Manager
Reports to: Vice President – offshore
Objective: To achieve a quality programme implementation/Delivery within time and budget constraints for the assigned customers, whilst being respectful of other Programme team objectives.
Description: The Programme Manager will be responsible for the successful delivery of a significant Public Safety Programme, managing and improving the P&L including change, and ensuring the success of the Programme. This will include the creation and management of an Overall Programme Plan, and the management and control of all activities within the Programme.
They may have to work independently or with UK counterparts, who will represent the team during face-to-face meetings with customers. Conference calls and other communications will be managed by the programme manager from Mumbai. They may be required to travel to the UK for short durations.
Requisites
Education:
Masters in business administration or IT related equivalent, or similar qualification or experience.
Relevant Experience (years): 5 – 8 Years and above
Total Experience 10 – 15 years
Location: Mumbai, India
Working Hours: UK working hours
Personal qualities and Skills
Essential:
- Educated to degree level, preferably with Masters in Business Administration or IT related equivalent, or similar qualification or experience.
- At least 10 years’ experience in a complex IT service delivery environment
- Some experience of working in collaborative consortia
- Knowledge (Languages, IT skills etc.)
- IT related Professional qualification
- Experience of building relationships at senior executive or board level, preferably in consortia with low levels of cohesion and central control.
- Experience of delivering to demanding P&L targets and driving profit growth in complex programmes
- Experience of providing leadership to multidisciplinary virtual teams in complex programme management situations.
- Experience of relationship building with a wide range of key stakeholders internally with a distributed business.
- Experience of the management of major incidents to successful conclusions
- Experience of utilising Programme Management methodologies, tools and techniques to optimise the success of complex programmes
- An understanding of the methods of negotiation to drive consensus in complicated decision making with multiple conflicting priorities
- Good understanding of the financial aspects of complex programmes and how to optimise these.
- Broad experience of the methods and techniques for delivering effective and persuasive presentations at senior level.
Personal skills
- Possess the appropriate gravitas, intellect and communication skills to persuade and influence senior leaders on the client side and internally.
- An ability to grasp and apply commercial practices and principles, whilst being an effective leader to drive positive outcomes.
- Sensitive to political issues and an ability to develop win-win options or protect the NEC position as the need arises.
- Understand ethical behaviours to ensure that one’s own behaviours and that of others is consistent and aligns with the values of the organisation.
- Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organisation.
- Possess excellent Client facing skills and be an excellent communicator at many levels.
- Speak, listen and write in a clear and concise manner using appropriate and effective communication tools and techniques.
- Anticipate, understand, and respond to the needs of internal and external Clients to meet or exceed expectations within the organisational constraints.
- Establish, build and maintain positive, effective working relationships, both internally and externally, to achieve the goals of the organisation.
- Possess a positive work ethic, working collaboratively and effectively with others to set goals, resolve problems and make decisions that enhance organisational effectiveness.
- Be creative and innovative by developing new and unique ways to improve the operations of the organisation and to create new opportunities
Desirable:
- Has worked with UK clients and team (Preferred)
- Has working experience of the onshore – offshore model
- Has experience of commercial awareness in aspects such as revenue recognition and margin management
Responsibilities and duties
Programme Leadership and Delivery
- Manage the programme, including resource allocation, prioritisation, and scheduling. Ensure that the programme is delivered on time, within budget, and meet quality standards.
- Ensure the Programme aligns with NEC Programme Management processes and standards. Take the lead on NEC internal Boards including Major Programme Review Boards with Senior NEC Stakeholders and represent NEC on Customer Boards as the Senior Delivery Owner for the Programme.
- Build and maintain strong relationships with internal stakeholders, including product managers, development teams, and executives. Collaborate with stakeholders to define programme goals, requirements, and success criteria.
- Manage customer expectations, address concerns, and ensure a prominent level of customer satisfaction throughout the product delivery lifecycle.
- Collaborate with the sales and business development teams to assess and estimate the resources, time, and effort required to deliver new opportunities. Provide insights and expertise to ensure accurate and competitive pricing, considering factors such as project scope, deliverables, and complexity.
- Identify and assess potential risks and issues related to programme delivery. Develop risk mitigation strategies and contingency plans. Proactively manage and resolve issues to minimise impact on programme timelines and deliverables.
- Lead and manage any project managers working on the programme. Provide guidance, mentorship, and support to the team members, fostering their growth and productivity.
- The role holder is expected to fully embrace NEC Values and demonstrate high performance leadership behaviours.
P&L Management
- Plan the Programme budget and integrate this into the strategic planning process.
- Maintain the forecast for programme revenue, COS, COD, Billing and Cash Collection in accordance with the NEC processes, seeking to meet or exceed the budget / forecast commitments.
- Ensure that Billing expectations and the forward schedule of payments are agreed with the appropriate Client responsible staff and meet the forecast.
- Ensure that any changes to billing and cash collection are managed internally and externally.
- Monitor the Change Control process, maximising the opportunities for P&L enhancement and improvements for NEC Products and Services as well as customer satisfaction.
Contract Management
- Manage, in conjunction with internal commercial and executive support, any contractual issues that arise, negotiating to minimise impact on the overall programme and to lead to improved relationships when possible, seeking to develop fair outcomes on a win-win basis.
- Protect the NEC commercial position appropriately and ensure the right Governance processes are in place for review and sign off.