Requisites
Experience (years): Minimum 3 years of experience
Industry / Technology background:
- Worked as a technical author in an IT firm.
- Exposure to Single sourcing
- Exposure to writing standards.
- Experience of having worked on MadCap Flare
Location: Mumbai
Working Hours: Regular
Qualification Criteria/Work Experience
Essential:
- Good verbal and written communication skills
- A proven ability to write documents concisely and in good quality technical English.
- At least 2-3 years’ experience working on a large context-sensitive online help project.
- At least 2 years’ experience working with Madcap Flare
- Experience of working with and adhering to writing style guidelines
- Experience of working on multi-author projects
- A familiarity with the Agile software development process
- The ability to analyse and estimate documentation projects accurately.
- An understanding of the single source publications methodology
- The ability to respond to fluctuating demands in a flexible and professional manner.
- Experience of developing/authoring training material.
Desirable:
- A familiarity with version-controlled projects (specifically SVN)
- Knowledge of other Help Authoring Tools such as RoboHelp and FrameMaker
- Advanced working knowledge of Microsoft Office and Excel
- Good working knowledge of Adobe Acrobat Pro
- Good working knowledge of Microsoft 365
Overall Project/Task description
The successful candidate will need to be able to:
- Write good quality user assistance in a variety of formats for in-house software applications.
- Work closely with the Documentation Manager, providing regular updates to the status of the project.
- Work closely with members of the Documentation Group and Training team to produce good quality training material.
- Work closely with developers, business analysts and SMEs to obtain clarification on technical content.
- Ensure deliverables are available at the designated time according to the project schedule.
- Ensure that all deliverables are to the required quality
Personal attributes
- Ability to work with a team of diverse and technically strong team members developing systems level applications.
- Ability to communicate and collaborate effectively with team members located elsewhere within the UK and India
- Demonstrate an enthusiastic and proactive approach to technical authoring.
- The ability to proactively suggest and implement process improvements.
- The ability to work flexibly and imaginatively in a changing and evolving project environment.