Role: Product Support Engineer
Experience: 2-5years
Location: Remote due to Jamaican working hours(7:30pm - 4:00am)
Summary:
- Excellent Communication Skills using English
- ITIL V3 Foundation
- Production of service documentation
- Client Service Management Exposure
- Interpersonal Skills
- Experience of development & delivery of Service Improvement Plans
- Experience of working with Mission Critical applications
- Knowledge of the various technologies used to deliver services
- Experience of using call tracking/Management system
- Exposure to following is not mandatory but would be beneficial:
- Windows/UNIX/Linux environments
- Solaris Servers
- Java programming
- Uniface
- Ensemble
- Microsoft .net
- SQL
- Oracle
- jetnexus
- Javascript
- HTML
- Active MQ
- Docker