NEC operates a managed service contract for London Tribunals which includes the provision of a high quality front of house reception team, based at London Tribunals’ hearing centre at 24 Martin Lane London EC4R 0DR. We have a vacancy within this team and are looking for a motivated, conscientious and friendly professional to join our team.
London Tribunals supports the Environment and Traffic Adjudicators (ETA) and the Road User Charging Adjudicators (RUCA), which are the independent tribunals that determine appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. London Tribunals is one of the busiest tribunals in the country, providing an independent appeals service to around 60,000 people each year.
This role plays a key part in delivering excellent customer service across London Tribunals. You will form an important part of a small team and be the initial point of contact for the public attending appeal hearings.
In this role you will provide a high quality service to independent adjudicators, colleagues across administrative and processing teams as well as the public attending the hearing centre. You will work within a set of mature business processes and procedures, administering tasks to support the overall service on a daily basis. You will undertake key tasks which underpin the appeal hearing process and must be performed in an efficient manner and to a high standard.
Excellent customer/client service skills, including excellent verbal and written communication, are required for this role. You will cultivate a welcoming environment, creating a positive and professional experience for everyone using and working at London Tribunals.
For full consideration, please submit a CV and covering letter that provides examples of how you meet the person specification for this role and include your salary requirements.
We look forward to hearing from you!