Role Summary:
- Receive and process sales orders accurately and efficiently using the company's sales management system
- The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team.
Work Experience
Essential:
- Strong knowledge of OTC Sales Order operations
- Working knowledge of SAP Finance module
- Experience in shared services/customer facing environment
- Understanding of standard operating procedures
- Knowledge of system, applications, operating tools, metrics and excel
- Good communication skills, plus good verbal & written presentation skills
- Flexibility to work within a high growth, rapidly changing environment
- Ability to self-motivate and initiate change
- Ability to work with colleagues at all level
Order Processing Responsibilities
- Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
- Perform technical, commercial and administrative validation on a customer order
- Record daily volumes, rejections, exceptions, and quality-checks in timely manner
- Enter order details into the system database
- Process orders as per standard operating procedure within defined Turn Around Time (TAT)
- Coordinate with RO to understand any discrepancies on order details
- Create order fulfilment tracker and document relevant details to support order monitoring activities
- Primary point of contact for order processing related queries
- Respond to queries in a timely and accurate manner
- Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs
- Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead
- Timeliness: Perform order processing tasks as per defined TAT
- Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met
Key Skills
- Sales order processing and Invoice Creation
- Accounts Receivable Ledger Management
- Financial Accounting and Reporting
- Advanced Excel and Spreadsheet Skills
- SAP ERP and Accounting Software Proficiency
- Team Player