Role Summary:
- Responsible for proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding
- Handles billing disputes, coordinates with internal teams to resolve issues, and monitors credit risk to maintain healthy customer relationships and minimize bad debt.
Work Experience
Essential:
- Strong knowledge of Collections
- Working knowledge of SAP Finance module
- Experience in shared services/customer facing environment
- Understanding of standard operating procedures
- Good understanding of the AR cycle
- Knowledge of system, applications, operating tools, metrics and excel
- Good communication skills, plus good verbal & written presentation skills
- Flexibility to work within a high growth, rapidly changing environment
- Ability to self-motivate and initiate change
- Ability to work with colleagues at all levels
Collections Responsibilities
- Contact customers via email, phone, or portals to follow up on overdue invoices.
- Review and analyze accounts receivable aging reports to prioritize collection efforts
- Identify and resolve billing disputes or discrepancies that delay payments.
- Record and monitor customer promises to pay and follow up accordingly
- Send systematic reminders and escalation notices based on aging buckets
- Provide inputs to finance teams for accurate cash flow forecasting
- Reconcile customer accounts to ensure accurate outstanding balances
- Coordinate to confirm payment status and resolve unapplied cash issues
- Escalate high-risk or non-responsive accounts to senior management
- Identify customers with deteriorating payment behavior and flag for credit review
- Generate collection performance reports.
- Maintain records of all collection activities for audit and compliance purposes.
- Build and maintain professional relationships with customer finance contacts.
- Suggest and implement improvements to enhance collection effectiveness.
- Ensure all collections are posted and disputes are addressed before financial close.
Key Skills
- Collection
- Accounts Receivable Ledger Management
- Financial Accounting and Reporting
- Advanced Excel and Spreadsheet Skills
- SAP ERP and Accounting Software Proficiency
- Team Player
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