Role Summary:
- The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order, collection and billing
- Point of contact for resolving customer or stakeholders’ queries.
Work Experience
Essential:
- Strong knowledge of OTC operations
- Team handling experience
- Working knowledge of SAP Finance module
- Experience in shared services/customer facing environment
- Understanding of standard operating procedures
- Knowledge of system, applications, operating tools, metrics and excel
- Good communication skills, plus good verbal & written presentation skills
- Flexibility to work within a high growth, rapidly changing environment
- Ability to self-motivate and initiate change
- Ability to work with colleagues at all levels
Accounts Receivable Responsibilities
- Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency
- Ensure timely and accurate generation and delivery of customer invoices
- Supervise the application of incoming payments to customer accounts
- Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)
- Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders
- Send Collection reports on a timely basis to BU/NECI Finance
- Investigate and resolve billing disputes, short payments, and customer deductions
- Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
- Understanding of the Credit Management process and defining credit limits to new customers
- Create collection entry in SAP post confirmation from stakeholders
- Respond to queries in a timely and accurate manner
- Maintain strong relationships with key customers to ensure satisfaction and timely payment
- DTP-SOP’s updating regularly basis
- Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)
- Perform collection and credit management tasks as per defined TAT
- Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
- Perform technical, commercial and administrative validation on a customer order
- Record daily volumes, rejections, exceptions, and quality-checks in timely manner
- Track key metrics such as aging reports, collection efficiency, and cash flow performance
- Identify inefficiencies and lead automation
- Coordinate with stakeholders to understand any discrepancies on order details
- Should have strong understanding on Team management.
- Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.
Key Skills
- Collections and Cash Application
- Sales order processing and Invoice Creation
- Debt Collection and Credit Management
- Accounts Receivable Ledger Management
- Team Leadership
- Advanced Excel and Spreadsheet Skills
- SAP ERP and Accounting Software Proficiency