“What would you say you do here?”
- Providing world-class support for the day to day operations of the studio and our initiatives
- Advocating for our clients to other technology departments in support of DreamWorks
- Working closely with the engineering departments on supporting the infrastructure upgrades and changes
- Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
- Serve as the main point of contact for end-user support incidents
- Analyze issues and create solutions for HW and SW problems
- Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
- Work with System Engineers and Architects on projects in support of studio initiatives
- Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
- Look for opportunities to provide continuous improvement to our processes and procedures
- Manage all aspects of software license installations
- Provide technical expertise and ownership of application debugging for most departments
- Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
- Create new tools to automate processes in an effort to increase departmental efficiencies
- Set up and move systems as necessary
- Analyze issues and create solutions for hardware and software problems
- Participate in, and/or run preventative maintenance tasks
- Assist in creating and maintaining documentation related to the support of the studio
- Serve as an escalation point for other technology departments such as Asset Management and A/V
- Create and manage user accounts