The position is responsible for supporting the Park Services department & overseeing park Team Members. This person will ensure that the Theme Park environment is consistently maintained in a clean, safe & presentable manner while complying with all procedures & regulatory requirements. In addition this person will be responsible for implementing departmental programs focusing on Team Member & Guest Satisfaction.
Essential Functions
- Manages daily operation of Park Services Team Members. Ensures that facility cleanliness standards are maintained at all times
- Mentors and counsels Team Members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
- Lead workforce planning; reward and recognition; employee events, and TSAT action planning
- Directly oversees and manages a group of employees in Day Operations
- Provide work direction counseling, coaching and performance reviews to hourly staff
- Develop and implements programs to improve guest and Team Member satisfaction. Ensure appropriate and timely investigation and responses to guest and Team Member concerns
- Ensures daily operating logs and employee records are accurately maintained
- Ensures that all safety procedures are understood and followed by providing up to date safety training to all Team Members
- Knowledge of operating budgets and adjusts operations as necessary to identify and control budgets.
- Conduct quality control inspections of all assigned areas
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
- Acts as EHS Safety Team representative for Team Members
- Acts as crisis management including Guests’ and Team Member Medical/Emergency situations.
- Performs other duties as assigned