The Assistant Manager, Main Entry Operations is responsible for managing and supervising the Main Entry Department. Executes and assists with oversight of operations and Team Members within the Main Entry department which includes, but not limited to Admissions, Rentals, Guest Services and Guest Ambassadors. The Assistant Manager also partners with the revenue team to support revenue initiatives.
Responsibilities Include:
- Uphold our Environmental Health and Safety standards
- Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of departmental standards
- Responsible for managing a workforce of 100+ Team Members daily
- Build internal cross departmental relationships to maximize efficiency and effectiveness
- Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
- Coordinates and executes the day-to-day operational needs including special events
- Work closely with Management to coordinate development planning and training for Leads and Team Members
- Assist Manager in the hiring, training and development of Supervisors and Team Members
- Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members
- Work with Management to analyze training material to ensure updates occur
- Supports and implements Team Member and Guest Satisfaction programs (TSAT/GSAT)
- Enhance existing incentive programs to drive for a highly engaged team environment
- Builds a culture of Team Member rewards and recognition using company and department tools
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
- Investigates incidents including Team Member/Guest concerns and/or complaints
- Leads by example by modeling the Core Values
- Seek, implement and monitor best practices
- Participate as a Duty Manager when needed to support area coverage
- Maintain both labor and non-labor departmental budgets
- Oversees Supervisors and hourly Team Members, providing work direction, performance reviews and coaching