Oversees the daily operations and personnel of the Costume Department, working in partnership with Senior Costume Management to ensure the fabrication, maintenance, and inventory of all costumes meet high-quality standards and operational demands. Supports ongoing entertainment productions and events, and integrates new costumes into the operation as needed, while maintaining alignment with budgetary goals.
- Champion a positive, collaborative, and inclusive team culture that promotes professionalism, creativity, and continuous improvement.
- Oversee daily costume operations, including costume fabrication, maintenance, inventory control, and quality assurance across all entertainment venues and events.
- Provide direct leadership to Supervisors and hourly team members, ensuring clear communication, effective delegation, and consistent coaching and development.
- Collaborate with the Senior Manager of Costuming and Director of Operations to align operational strategies, resolve challenges, and support long-term planning.
- Partner with Human Resources and Labor Relations to uphold collective bargaining agreements, address employee concerns, and foster strong union relationships.
- Manage labor and non-labor budgets, including forecasting, variance analysis, training allocations, and capital planning. Approves purchases and ensures cost-effective procurement.
- Maintain accurate scheduling and payroll administration in coordination with Workforce Planning & Analysis. Hire, train, and onboard new team members as needed.
- Develop and implement standard operating procedures (SOPs), training programs, and compliance protocols to ensure operational consistency and safety.
- Lead initiatives to enhance team member engagement and satisfaction, including recognition programs, feedback mechanisms, and TSAT action planning.
- Collaborate with Entertainment and Show Quality teams to support costume development, installation, and show-readiness for new and existing productions.
- Monitor and enforce safety standards, investigate incidents, and ensure compliance with Environmental, Health & Safety (EHS) policies.
- Perform other duties as assigned to support the success of the department and organization.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000-$90,000 (Bonus eligible)