The Lead Security Coordinator is a member of the Global Security Organization and is responsible for supporting the Guest Reception Supervisor at NBCUniversal鈥檚 Corporate Headquarters in Midtown Manhattan, NY. They will report to the Manager, Guest Reception.
Responsibilities:
- Greet employees and their guests with courtesy and professionalism. Review access permissions and process appropriated identification in a timely manner
- Answer phones and respond to email requests courteously and professionally
- Prioritize customer service and guest satisfaction as a representative of 30 Rockefeller Plaza, NBCUniversal, and Global Security Operations
- Collaborate with Supervisor to support Employee Registration office and responsibilities assigned and assist with special projects (as necessary)
- Monitor the performance of contract security personnel that support Guest Reception
- Collaborate with Supervisor to support the Executive Security reception desk (as necessary)
- Process workflow reports as necessary
- Manage critical access lists
- Evaluate-cross train contract security personnel assigned to Guest Reception
- Oversee the check-in process for large groups and VIP visitors for executive office, studio tours, and meetings
- Oversee the organization and cleanliness of the office and workstations
- Follow all processes and protocols set forth by management at all times
- Make prompt notifications to appropriate team members during unusual situations or emergencies. Handle all situations in an attentive, calm, and controlled manner.
- Partner with organizations outside of Global Security to generate reports, update access control, admit guests, etc.
- Actively take part in training programs as directed
- Professional, friendly, effective, and efficient