- As an Attractions Assistant Manager, in partnership with the Attractions manager, you will be responsible for the growth and development of salaried Supervisor and lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction.
Job Summary:
- Responsible for growth and development of salaried Supervisor and leads
- Establish positive culture for new Attraction
- Focus on establishing and maintaining focus on safety and positive internal and external guest service
- Maintains the operational efficiency of Attraction during park hours and seasonal/special events, including assisting manager with developing plans for high efficiency and low wait times through active participation in managing guest flow experience
- Helps ensure artistic and thematic integrity of attraction.
- Assists Manager and Talent Acquisition team for assurance most qualified team member candidates are hired/trained
- Supports the scheduling department in reviewing the team member schedules weekly
- Ensures department understands and follows all company policies and procedures.
- Crisis management including Guests’ and Team Members Medical/Emergency situations
- Investigates incidents including Team Member/Guests’ complaints
- Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
- Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs.
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000-80,000