Media Operations Technician

NBCUniversal is looking for a process-oriented, quality assurance professional with an eye for detail and a passion for perfection to join a dynamic new team supporting our Direct to Consumer business.

The Media Operations Technician willhelp support our rapidly growing streaming video catalog. You’ll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.

The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they’ll play a part in your day-to-day work.

Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.

Responsibilities:

• Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines with attention to detail
• Perform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
• Review captions and subtitles to ensure timing, accuracy, and overall quality aligns with platform standards
• Verify that imagery meets platform specifications and maintains visual quality across supported devices
• Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
• Track and update QA fulfillment progress through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management