The Supervisor, Entertainment Costume Operations is responsible assisting the Entertainment Costume Operations Manager with the daily supervisory leadership of the front line employees with a key focus on the daily operation of the Entertainment Costume Department.
- Oversee the daily operations of the Costume Areas; including monitoring staff and ensuring that all standard operating procedures are maintained.
- Coach, monitor and track the hourly staff’s work processes. Instruct and monitor costume staff in required daily techniques and procedures.
- Monitor and track daily labor hours and correct as needed to remain on fiscal plan.
- Monitor overall labor/training budgets and report to Manager.
- Work with Costume staff and Entertainment Management on solutions to issues.
- Oversee costume inventories and requests orders as needed.
- Maintain quality control for all costume pieces.
- Supervise team member schedules. Perform proper and timely administration of daily payroll/time keeping.
- Oversee department staffing levels and hire new team members as needed.
- Communicate consistently with the hourly staff by providing feedback for both, recognition and opportunities for improvement, daily.
- Communicate with management and hourly team members, keeping communication open to maintain positive team member relationships.
- Provide coaching and timely investigation, responses to internal guest, and employee concerns.
- Develop and implement programs to improve internal guest and employee satisfaction.
- Monitor safety practices and respond to safety concerns. Implement Company sanctioned safety procedures. Investigate and resolve Environmental, Health and Safety Issues.
- Assist and supervise with the installation of new entertainment costumes/projects and events, as needed.
- Perform other duties as assigned.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27 - $30